Frequently Asked Questions
Expert support for your professional imaging and cinematography needs.
Do you offer international shipping for high-end cinema gear?
Yes, we ship worldwide using insured carriers like FedEx and DHL to ensure your equipment arrives safely and securely.
What is the return policy on cameras and lenses?
We offer a 14-day return policy for most unopened electronics. Please note that professional cinema cameras and special order items may be subject to a restocking fee.
Are the products sold on Hot Rod Cameras covered by warranty?
All new products come with a full manufacturer's warranty. For used or open-box gear, we provide a limited 90-day functional warranty.
Do you provide technical support for camera rigging and lens calibration?
Absolutely. Our team of experts is available for consultation to help you configure your rig, update firmware, and ensure your optics are properly calibrated.
Can I request a custom quote for a full production package?
Yes, we specialize in kitting out full productions. Please contact our sales team directly for bulk pricing and customized equipment packages.
How can I track my order once it has shipped?
Once your order is processed, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.